Customer relationship support
Our team builds customer loyalty by ensuring they have a positive experience with your business and build a long-term relationship. To do this, we mainly offer two types of service.
The incoming or outgoing telephone customer service center, made up of specialized operators to present pre-sales services, to respond to the various after-sales interactions.
Service for improving the user experience, made up from positions having at least two common traits, which are the continuous improvement of services and preventive approaches with users, consumers and customers. These positions include SDM (Service Delivery Manager), OPM (Operational Process Manager), CSM/CSP (Customer Success Manager or Partner).
Functional support
Consists of providing assistance in the use of a software tool to the end user. He advises the teams regarding the deployment, trains to explain the use of these tools, or informs the users. He instructs users requests and monitors the progress of their processing. It also guarantees the availability of the necessary documentation and informs users of social protection groups of events relating to the use of tools.
Technical support
Technical support is the assistance given by a hotline technician to a user to help him solve a software or hardware technical problem, or simply to give him the information he needs.
Various means are available to technicians to provide this support: on site (on-site travel), by telephone via a call centre, by e-mail or via remote maintenance. He must, in addition to his resolution task, ensure that no request is lost or left unanswered.
The Romanian market is full of highly qualified professionals capable of handling customer needs efficiently and providing them with high quality customer service. Do not hesitate to contact us to create your dedicated customer relations service.
